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◈Dashboard

◎Skills

◉Agents

⇌Number Routing

◷Call Log

◌CRM Contacts

Dashboard

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Answered today

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Missed today

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Open chats

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Avg handle time

Live Agents

Agent	Role	Extension	Status	Skills

Calls by Skill — Today

Skill	Calls

Skills

Agents

Name	Email	Role	Extension	Status	Skills

Number Routing

Map each VoIP.ms DID to a skill queue. Calls on that number are routed to agents with that skill.

DID	Label	Routed To Skill	Welcome Message

Call Log

Time	Direction	Caller	DID	Skill	Agent	Duration	Disposition

CRM Contacts

Name	Phone	Email	Company	Tags

New Skill

Skill Name

Description

Color

AI System Prompt

Max Wait (seconds)

Assigned Agents

Assigned

Available

New Agent

Full Name

Email

Password

Role

Extension

Number Routing

DID Number (digits only)

Label

Route to Skill

Welcome Message

Contact

Name

Phone

Email

Company

Tags (comma separated)

Notes